Policies

Security policy

How we protect your records and your payments.

Effective 9 October 2026.

Website and payments

  • This website is served only over encrypted HTTPS connections.
  • Online payments are processed by a licensed payment gateway; we never see or store your full card or online banking details.

    • Client records

  • Client documents are kept in access-controlled systems and shared only with staff who need them.
  • Staff are bound by confidentiality obligations.

    • Protecting yourself

    We will never ask for your passwords or one-time PINs. Payments are only made through our payment page or to the company bank account on our invoices. If you receive a suspicious request using our name, contact info.roocollective@gmail.com before acting.